Griggs Engineering Ltd is committed to providing a top quality service to our clients, with continuous improvement, whilst constantly seeking to understand and exceed the expectations of our customers.

    We are committed to ensuring quality at all key customer interface points as follows;

• Marketing/Advertising – we will accurately describe our services.
• Contracting – we will be open and clear about our own and our clients responsibilities in all contract documentation.
• Communication – we will seek to be clearly understood and to ensure that we clearly understand others, and use appropriate methods of confirmation and recording to ensure complete clarity.
• Delivery – we will seek excellence in completing our contractual responsibilities in an accurate and timely manner.
• Evaluation/after sales - our evaluation will include learner perceptions and monitoring ongoing behavioural change, together with internal quality assurance procedures. Complaints will be dealt with in a timely manner.
• Billing/Invoicing - we will endeavour to ensure that all invoices are correctly made up and that we charge only for what is specified in the contract or agreed variations thereto.

      We will work together as a team where all are valued and become fully involved in achieving our objectives.

      We recognise that a mutually beneficial relationship with both customers and suppliers enhances the ability to create value.